Keeping up with bill in general can prove to be a daunting task sometimes. But with Kaiser Permanente you will be able to make payments on your health care bill, that is a clear and understandable as the health care services they provide. They want to make sure that you understand every aspect of what is going on you and with your healthcare needs, and bill payment is not different. WIth only a few choices for being able to make payments on your physician bills there will be no confusion as to what it is that you need to do, in the case you are faced with having to pay for your own services.
Kaiser Permanente Bill Pay Options
Online: You can make payments to your account online. Your online payments that are accepted are Visa, MasterCard and Discover.
Whenever you want to make a payment online you will need to have your medical number record that is linked directly to the account you wish to make a payment on. Payments can be made online at kaiserpermanente.org/payonline after registering as shown.
Phone: With Kaiser Permanente you can make a payment over the phone. You will be able to speak with a customer service representative who will take your credit or debit card payment. If you would like to make a payment over the phone simply call 1-800-348-0264 and speak with someone in the customer billing department.
Mail: In most cases you will be billed from different providers with you medical bills. So when you receive your billing statement they will have different mailing addresses. In most cases you will be provided with a pre-addressed envelope, that goes directly to your care provider. You can then return your check or money order payment with the remittance slip. Some providers also allow you to make a credit or debit card payment as well. If you are unsure of where you need to make your payment, you may be able to call the provider listed on your statement or check the address below.
California – Northern
DME Claims Continuum Claims Processing Center
320 Lennon Lane
Walnut Creek, CA 94598
California – Southern
Kaiser Permanente Claims Administration Department
PO Box 7004
Downey, California 90242-7004
Kaiser Permanente Claims
PO BOX 372910
Denver, Colorado 80237-6910
P.O. Box 190849
Atlanta, GA 31119-0849
Claims Administration Department
80 Makalani Street
Wailuku, HI 96793
Kaiser Permanente Northwest Claims Administration
500 NE Multnomah Street
Portland, OR 97232
P.O. Box 5316
Cleveland, OH 44101
Question and Concerns
If you have questions or concerns about a bill you received you can call the customer care number and they will assist you with your needs. For any questions regarding your bill you may call 1-800-348-0264 for immediate assistance. You may also visit the Kaiser Permanente frequently asked questions page for more assistance.
If you have trouble paying your bill you may be able to set your account up on a convenient payment plan. If you would like to speak with someone about a payment plan for your bill you can contact your provider directly. There is no information offered on payment plans on the Kaiser Permanente webpage at this time.