GCI Overview

GCI  logoHistory – GCI is an Alaska based telecommunication company which provides voice and data communication services across the state. Running out of Anchorage, GCI (NASDAQ: GNCMA) is centered around the five most populous areas of Alaska: Anchorage, Juneau, Fairbanks, Kenai Peninsula and Matanuska-Susitna Valley. Founded in 1979, it has grown to be one of the US’ premier integrated telecommunication providers. It is often commended on its efforts to connect Alaska with the rest of the mainland, despite the geographical and topological drawbacks.

GCI Overview

GCI provides facilities-based phone services to its 144,000 local callers and 97,000 long-distance clients. It provides cable television service to more than 147,000 basic cable subscribers. It is also giving 138,000 plus customers, wireless services through a partnership with AT&T. More than 116,000 subscribers receive cable modem service from GCI alone.

GCI employs over 1,600 Alaskans and has recent annual revenues of $630 million. It has a major foothold in the state’s long-distance market (45%), and it is also Alaska’s largest internet service provider with cable modem, dedicated and wireless access. Cable modem service and digital cable service is available to almost all its subscribers. About 90% households of the state have subscribed to its cable service. Their telephone service is available through out 22 cities of the State earning it a 35% market share statewide. GCI has it own fiber optic, metropolitan area and satellite network facilities which connects it services to the other states of the US. This broadband network is the only one of its kind in the state of Alaska which allows them to offer customized service to the residents and commercial market of Alaska.

The company website allows its customers to login into their accounts and view usage and bills etc. and has separate tabs for all its services. TV schedules are also provided, and new and upcoming offers are provided on the home page.

GCI Bill PayIf you do not have an account you can also register as shown:

GCI Bill Pay register

Services offered by GCI

Television – GCI delivers cable TV to approximately 3/4ths of Alaskan residents. It has elevated most of its network to digital cable and provides HD broadcasts in the state’s larger cities. GCI disseminates through a range of both analog and digital cable boxes and DVR devices. GCI has completely upgraded its Anchorage settlements to fully digital platform.

GCI also provides content to the Alaska Rural Communications Service, a state run satellite system, which in turn provides aerial transmission of commercial and public programming to 235 rural communities. Along with its DVR content, GCI offers its customers the freedom of Video on Demand, and in accordance with US broadcasting laws, provides staple services such as parental control.

Internet – GCI offers cable modem services to all major cities within Alaska with up to 22Mbits/sec down speed and 2Mbits/sec uploading speeds. In rural cities, GCI runs high speed cable modem services but makes use of satellite backhaul connection instead, as the cost to lay cable in these remote areas in absurdly non-profitable. In areas where it does not have a cable TV setup, it runs on lower bandwidth (56-512 kbit/s) wireless Internet access over a satellite backhaul.

Landline Telephony – GCI offers intrastate and interstate long-distance service in many Alaskan markets and not to mention its renowned local telephone service.GCI primarily contracts with the incumbent local exchange carrier, Alaska Communications Systems, to provide the local loop from GCI’s switches to customers.

GCI also offers legacy as well as Cisco VoIP telephony for many customers, including the state government of Alaska. It offers cost-effective rates to its customers.

Wireless Telephone – Apart from landline connectivity, customers can also benefit from wireless comfort. As per agreement Dobson Communications Systems provides TDMA and GSM cellular service under the Cellular One brand. GCI previously sold GSM cellular service under its own name while providing Dobson with the back-end network infrastructure. The service is attracting more and more subscribers and GCI is hoping to find a new niche in a competitive market. Taking its cue from other states in the US, Alaska is also venturing towards 4G LTE Networks. There is no doubt that in the foreseeable future, 4G compatibility will be available seamlessly in the state.

Affiliations

ConnectMD – GCI ConnectMD handles the chief medical network in the Pacific Northwest. They provide round the clock communiqué with healthcare experts spread across 200 medical organizations and partners.

SchoolAccess – GCI SchoolAcess continually takes leaps to advance strong education infrastructure in rural and underdeveloped communities. They have approached education holistically, by delivering on the promise of the latest available technologies and resources to make learning easy not only for the students and teachers but the administrators and parents all in a synergized ambience.

For more information contact:

GCI (Cable payments)
P.O. Box 196609
Anchorage, AK 99519-6609

Or

GCI (Internet and residential phone)
P.O. Box 99016
Anchorage, AK 99509-9016

 

GCI Bill Payment Methods

GCI logoAlaska’s largest data communication service provider is not going to let its customers down whether it is about providing top of the line services or making their life easy with convenient bill payment options. GCI has eased the process of paying bills through online payment facility. Following are the methods by which you can pay your GCI bill:

GCI Bill Pay Options

Auto-Bill pay: With the auto pay feature you can set yourself free off the hassle of making bill payments every month. Just register once and you are free! The payments will than be automatically deduced from your account. You can register for auto pay following this link. You’ll need to enter your GCI account number and billing name on your account. In case you don’t remember your GCI account number, it can be found by three different ways:

  • Check the paper invoice attached with the bill.
  • It is available on your online account
  • Call up customer service and ask them to guide you accordingly

GCI Bill Pay register

Having registered, you need to set up a few details like password, bank account number, credit card number etc. After that, it is simply a matter of setting a pay schedule for monthly deductions from either your bank balance or your credit balance, depending on which method of payment is preferred.

GCI Bill Pay

An online account also allows users to review their online statements, view call usage and billing status. Any payment made online is instantaneous and your account status is updated.

Payment by phone: For those customers who prefer offline payments, GCI has provided the on-call payment. Customers can dial 1-800-800-4800, which a toll free number available nationwide. Voice prompts will then guide customers to the payment section, where they can pay with either their checking account or their credit card. Customers are advised to wait for a while before checking their account status after payments, since it takes a bit of time for the payment to be posted.

Payment by mail: You can also make payment using the old-fashioned way of posting payments to the respective office. Make sure that you post the payments a day or two in advance of the due date, so that ample time is available for the processing of the fee.

GCI (Cable payments)
P.O. Box 196609
Anchorage, AK 99519-6609

Or

GCI (Internet and residential phone)
P.O. Box 99016
Anchorage, AK 99509-9016

Payment in person: Customers are also quite welcome to pay in person at the local GCI stores. In case you want to do so after working hours, the drop box can be used. However, adequate details should be added to the payment like your GCI account number and name. The account status is updated as soon the payment is received and goes through the clearance process.