Charleston Water System logo

Charleston Water System Payment Options That Will Save You Time and Money

Charleston Water System logo

Providing quality water to their customers is what Charleston Water is all about. They have been providing water to their community with a mission to protect the public. They have a grand vision to become worthy to receive the Malcolm Baldrige National Quality Award. They are determined to become a steward of the community that you can know and trust for all your water needs. Someone you can know that your safety is always first. Putting their customers first they are always trying to improve their services. With that being said they are also dedicated to providing quality customer service is every aspect of their business. This includes giving you plenty of options for making payments to your account. Charleston offers you six different ways in which you can make payments to your account. In this article we will briefly discuss each payment method available to you.

Can I make my Charleston Water System Bill Pay online?

The answer to this question is yes. WIth Charleston you have the ability to set up an online account with them.

Charleston Water System Bill Pay register

This gives you the ability to make payment, view your billing history and current usages, and even sign up for paperless billing. At this time the system does not allow you to set up automatic payments or recurring payments.. If you already have an account set up then it is simple all you need to do is log in to your account and you’re all set.

Charleston Water System Bill Pay

If you dont have an account set up with them then you can follow this link and set up your account and be on your way to payment freedom. No more standing in long lines, writing checks, or buying stamps. You can make payments online any time of the day from any where you access to the internet.

What if I want to make a payment over the phone?

If you want to call 1-843-727-6800 and select options one. You can make your payment over the phone. When you call and make the selection you will also be able to hear your balance on your account. Payments that are accepted are credit/debit cards with the American Express, Mastercard, Visa and Discover logos. The phone system is available to you twenty four hours a day seven days a week. Making it easier to work around your busy schedule.

Is there an option for me to pay using my bank account?

Yes! You can sign up to have your checking or savings account deducted automatically each month when your statement is due. At this time you are not able to have the Automatic Drafts taken from your credit or debit cards. On the back of your billing stub you will find the form to fill out for automatic draft or you can call 1-843-727-6800

Where can I pay my bill in person?

If you would like you can visit the office and make your payment in person. The office welcomes walkins, drive throughs, and even has a night deposit box. You can visit the office during business hours Monday Through Friday from 8 to 5. The office is closed on holidays. There are two office locations. Downtown: 103 St. Philip Street and North Area Customer Service Branch Office 6296 Rivers Ave.

You can click on either of the locations for a map to assist you in finding your location.

Are there any other locations where I can make a payment?

Yes, you can make a Western Union payment to Charleston Water at Food Lion, Piggly Wiggly, and Bi-Lo. These payment types will charge a $1.00 processing fee to your total. If your payment is late you must call customer service at 1-843-727-6800 with your confirmation number.

Can I still make payment in the mail?

Of course! The statement will continue to arrive at your service address unless you have signed up for paperless billing. You can mail your payment back to the office with a check or money order to the address below

Charleston Water System
Post Office Box 568
Charleston, SC 29402-0568

What if I need to contact Charleston Water?

You have several options which are listed below.

  • Customer Service and Emergencies can call 1-843-727-6800
  • Non Emergency calls 1-843-727-6800 or email at [email protected]

for a complete list of Department contacts you can visit there contact page.

Mailing addresses are:

For General Correspondence

Charleston Water System
Post Office Box B
Charleston, SC 29402

For Bill Payments

Charleston Water System
Post Office Box 568
Charleston, SC 29402

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